Tap into practical advice and information related to leadership, management, communications, working smarter and managing change.

Delivering Value-added Care Across Diverse Operations

Q&A With Sam Bachi, M.D. Sam Bagchi, M.D., is chief medical officer and chief medical information officer at Irving, Texas-based CHRISTUS Health, where he supports physicians and other caregivers with the information and technology needed to promote patient safety and improve patient care. He spoke about the role of data in healthcare, CHRISTUS’ leadership development […]

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Raising the Bar

Updated Certification Requirements Seek Elevated Quality & Consistent Care  The Joint Commission & The American Academy of Orthopaedic Surgeons (AAOS) recently collaborated to revise total hip & knee replacement certification standards. Given the many uncertainties of the continuously changing industry, healthcare leaders recognize the value of distinguishing themselves from the competition—especially in a crowded, consumer-first marketplace. For C-suite leaders […]

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Drivers of Care

Healthcare has seen dramatic changes over the past 40 years. The shift from a retrospective payment system to DRGs (diagnostic-related groups) in the 1980s changed the way hospitals and healthcare providers were reimbursed for care. Nearly nine years ago marked the passage of the Affordable Care Act, beginning the ongoing transition to value-based care. In […]

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Balancing Cognitive Diversity in Healthcare Teams

Though problem-solving and juggling an array of tasks is standard for nurses, a relatively new strategy is being utilized in healthcare organizations that could help build in more short- and long-term success for nursing teams: cognitive diversity. A 2017 article from the Harvard Business Review defines cognitive, or functional, diversity as the “differences in perspective […]

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Nurse Insights: The New Realities of Talent Attraction and Retention

Despite an economic downturn some thought might slow demand for healthcare, the nursing shortage persists. Job openings for nurses between 2014 and 2024 are expected to increase 16%, making the profession one of the fastest growing occupations in the country. However, supply continues to significantly lag demand — with current nurse vacancies at nearly 1 […]

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Patient and Family Advisory Councils Improve Patient Experience

Hospitals are always seeking new ways to engage patients and improve the hospital experience. They have been using patient surveys and online reviews to gauge their success. Increasingly, they are also creating patient and family advisory councils. Among them is LifePoint Health, a Brentwood, Tennessee-based health system that operates 71 hospitals around the country. Patient […]

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Taking a Stand Against Bullying

How your organizational culture could be at risk Bullying goes by a lot of names and covers a broad range of actions. The Workplace Bullying Institute defines it as “repeated, health-harming mistreatment of one or more persons (the targets) by one or more perpetrators.” This abusive conduct can take the form of verbal abuse; threatening, intimidating […]

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Under the Microscope

“The demand for trained pharmacy professionals has increased in past years,” according to the American Association of Colleges of Pharmacy (AACP), “due to the rapid growth of the healthcare and pharmaceutical industries, and the growing elderly population. The number of pharmacists in healthcare services is also growing, as pharmacists become more actively involved in drug […]

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Smart Workforce Management Strategies to Maximize Productivity

In an era when cost seems to trump care, hospitals are challenged to find new ways to extract value from operations already burdened by the need to balance census levels, mandated value-based purchasing and reduced Medicare and Medicaid reimbursements. With labor typically as a hospital’s single largest cost, there is opportunity to unlock value through workforce strategies […]

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Improved Care Improves Value

American Hospital Association (AHA) Chairman Jonathan Perlin, M.D., Ph.D., MSHA, FACP, FACMI, president of the Clinical Services Group and chief medical officer at HCA, discussed his ideas for helping hospital executives handle financial and healthcare reform-related challenges.

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Choosing to Be Extraordinary

Imagine how your career could take off if you consistently did something outside your job description instead of doing just enough to maintain.

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Involving Physicians in Decision Making

Physicians, administrators and supply chain professionals share the same goal—improving patient care and satisfaction. However, each group often takes a different route, which can lead to disagreements, miscommunication and misunderstandings of policies and procedures.

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