Performance Solutions team elevates cardiovascular care
When a 518-bed acute care hospital set out to become a regional leader in cardiovascular care, more than ambition was needed. It called for actionable insights, clinical expertise and speed to value. That’s where the HealthTrust Performance Solutions team came in.
The hospital had positive outcomes but wanted to benchmark nationally, improve public ratings and address internal challenges, some of which included:
- Limited data visibility in electrophysiology
- An immature heart failure program
- Patient throughput concerns
- Competing priorities
- Limited bandwidth
Performance Solutions embedded itself within the cardiovascular service line, conducted a comprehensive on-site assessment and developed an action plan that prioritized quick wins and long-term strategies. A consistent review of the data helped the hospital track progress, refine tactics and maintain momentum.
Performance Solutions Q&A
Featuring HealthTrust colleagues Holly Moore, MSN, CCRN-K, Senior Director, & Kimberly Wright, RN, Assistant Vice President
Q: What prompted the hospital to engage Performance Solutions?
“The hospital wanted to become the leader in cardiovascular care in their market. While it was already good, it wanted to be the best. That meant improving quality, lowering costs and performing well in public ratings.”
Kimberly Wright, RN
Q: What challenges were they facing?
“The organization had a new heart failure medical director and an immature program, in terms of infrastructure. Its electrophysiology service lacked data insights, and there were questions on how to structure morbidity and mortality reviews. Essentially, the team needed help pulling it all together.”
Holly Moore, MSN, CCRN-K
Q: Why couldn’t they do it themselves?
Moore: Like the staff in most hospitals, the team was just extremely busy. By engaging us, Performance Solutions does the background work, applying clinical expertise to the research, data analysis and best practices, so the hospital’s team can remain focused on patient care. As a seamless addition to their team, we delivered speed to value, enabling them to realize results faster.
Q: Describe the approach used?
Wright: We started with a comprehensive analysis of the data, followed by a two-day on-site assessment. We met with a number of stakeholders—from nurses to administrators—and built an action plan. We then provided evidence-based solutions to guide change. A consistent review of the data helps us monitor the progress of the improvement.
Q: What made the engagement successful?
Moore: Establishing trust was critical. We helped align and improve systems that support good patient care.
Our approach is that we do so without telling anybody that what they are doing is “wrong.” Because we are clinicians at heart, we have been in their shoes before and can speak their language.
Q: How would clients describe Performance Solutions?
Moore: Collaborative. One leader said, “It felt like they were a part of the team—even though they weren’t down the hall. Clinicians from Performance Solutions truly understood our business and acted as an integrated partner.”
Put our operator expertise to work for you. Contact your HealthTrust Account Manager to start the discussion, or email performancesolutions@healthtrustpg.com
Share Email Cardiovascular, Data & Analytics, Metrics and Tracking, Patient Outcomes, Q4 2025
