drvn delivers tech-enabled transportation solutions
While getting people to and from disparate locations can be challenging, one of HealthTrust’s contracted ground transportation suppliers, drvn (pronounced “driven,” HealthTrust Contract #115353) is helping change those experiences.
“Whether it’s arranging patient transport in compliance with legal requirements, getting clinicians to work at an emergency response site or simply transporting executives to an off-site meeting, drvn has healthcare systems covered with a range of transportation services, in both rural and metropolitan areas,” shares Traci Head, Contract Director, Commercial Products at HealthTrust.
Harnessing the power of tech
When drvn’s CEO, Mario Medina, and its Managing Director, Ted Moffly, co-founded the company in 2011, they wanted to build a business that would be a game-changer. “Back then, people didn’t take passenger ground transportation seriously,” Moffly says. “As an industry, there was very little invested in technology.”
Medina and Moffly created drvn to do things differently. The company’s patented, AI-driven platform uses machine learning to organize and personalize the transportation experience by streamlining every touchpoint of a passenger’s journey.
As part of its services to medical providers, the drvn platform can be securely integrated into most electronic medical and health record systems (EMRs/EHRs). Schedulers can now arrange their approved patient transportation with drvn directly through their EMR/EHR’s front desk and patient management modules.
“The drvn platform readily allows different types of setups, depending on what kind of user access is needed and what systems are in place,” explains Dan Saucier, drvn’s Director of Strategic Partnerships, Enterprise & Infrastructure.
“Our platform has the flexibility to work around whatever system the healthcare provider has and we will go on-site, if needed, to provide setup and support. We can also offer an analysis of their overall logistics to see if any efficiencies can be found,” he adds.
A customer service-forward model
Complementing drvn’s platform is its wraparound customer service. “We are proud to say that 100% of our customer service staff are trained employees of drvn. And our customers get access to a team of employees 24/7/365,” emphasizes Moffly.
To make sure they are continually arranging high-quality service on a weekly basis, the drvn team analyzes any challenges or transportation blips that may have happened so they can problem-solve and mitigate any reoccurrences, Moffly says.
“We really promote our people, technology and infrastructure as a service-forward model. It’s a big distinction for us.”
Access to care is sometimes impacted by a lack of transportation. “The ability to arrange for patients to get to and from medical appointments is a challenge we wanted to solve for,” Moffly says. “Our non-emergency patient transport solution is particularly helpful for hospitals and health systems in rural communities where other transportation services may be minimal or nonexistent.”
In addition to patient transport, Moffly and Saucier share that hospitals and health systems are increasingly using long-distance ground travel as a solution for their staff and executives. The reasons? “In today’s environment, airlines are routinely cutting routes,” Saucier says, “and ground transportation has proven to be a reliable option. Other providers use it to transport their specialist surgeons to facilities that lack the staff to perform certain procedures.”
“Since the pandemic, we’ve seen that people are looking for and wanting trusted solutions like ours where they know they won’t run into any issues. And, even if they do, they know that we have systems and technology in place to ensure it won’t happen again. The team at drvn is determined to be that trusted partner for HealthTrust members,” Saucier adds.
Transportation options abound
- The platform makes it easy to schedule patient pickups and drop-offs for nonemergency appointments and procedures, as permitted by healthcare provider policies.
- The drvn transportation network has vehicle options that include wheelchair accessible vehicle (WAV), which can be selected on the platform when setting up the request for transportation.
- Importantly, drvn understands that it is critical for healthcare providers to comply with the Local Transportation Safe Harbor to the Anti-Kickback Statute, and controls are built into the drvn platform to ensure that patients are transported with only standard, non-luxury vehicles.
From Black Car Service to ADA-compliant Shuttles
While most passenger ground transportation companies specialize in one or two areas, drvn (HealthTrust Contract # 115353) arranges a broad range of services:
- Rural area transport
- Business/black car transport
- Nonemergency patient transport (standard, non-luxury only)
- Emergency response/disaster group transport
- Meeting/event transportation & shuttling
- Specialist, surgeon or locum tenens transport to other facilities
MOVE YOUR PATIENTS & STAFF TOWARD RELIABLE TRANSPORTATION by putting drvn behind the wheel for your organization. For more information, visit the contract package within the HealthTrust Member Portal (Contract # 115353) or email commercial@healthtruspg.com
Share Email Commercial, Innovation, On-contract service, Patient Experience, Purchased Services, Q4 2025
