Meaningful Impact: From the Desk of the CEO

For delivering meaningful economic impact through responsible sourcing, HealthTrust Performance Group received a Supply Chain Diversity Excellence Award from Supplier.io in December.

As described in Supplier.io’s 2023 Economic Impact Report, HealthTrust reached the top tier in Economic Empowerment, highlighting our part in creating more than 50,000 jobs at small and diverse suppliers supporting members’ business needs. With other leaders in the Supplier.io network, HealthTrust has contributed to more than 1.3 million jobs, $104 billion in income, and more than $160 billion in spend with small and diverse businesses last year.

I am proud of our industry-differentiating supplier diversity contracting program, which has grown over the last 20 years to include 115 diverse suppliers and a portfolio of 200 contracts. Congratulations to Joey Dickson, HealthTrust Supplier Diversity Officer/AVP, Strategic Sourcing and Purchased Services, and team members Janet McCain and DeAndre Thomas, who lead these efforts.

The results are in

Finding value in our portfolio and performance-enhancing solutions continues to be a satisfaction driver expressed through our annual member survey. In the third quarter of each year, HealthTrust solicits feedback from members through a 25-question survey that covers the foundational aspects of our relationship. Results from the annual survey enable us to identify opportunities for improvement and to benchmark member satisfaction year over year.

I’m pleased to report that in the most recent survey, we saw a 9.6% increase in the number of responses over the previous year. Thank you to those of you who took the time to complete the survey and share your feedback.

Of participating members, 85% believe that HealthTrust provides superior value in the marketplace. Members also expressed high levels of satisfaction with the quality of products and services in the portfolio, as well as pricing and coverage, leadership and culture, aligned decision-making and the support received through the Member Support, Account Management and Strategic Sourcing teams.

HealthTrust continues to advance our technology capabilities, including improvements to our e-catalog and cross reference information. We’ve also invested in analytics that enable your organization to model savings opportunities across the contract portfolio. Of those responding to the survey, 90% are users of the HealthTrust Member Portal. In 2022, our Technology & Innovation Team made significant enhancements to the portal, with 72% of respondents indicating they are either “extremely satisfied” or “satisfied” with those improvements.

Members making a difference

Modern Healthcare recently announced the “100 Most Influential People in Healthcare” for 2023. Congratulations to the eight CEOs from HealthTrust member organizations who were named to this annual list. They were chosen by their peers and the publication’s senior editors as leading voices in the industry, based upon achievements related to business goals, culture and inclusion initiatives, and effecting change that benefits both patients and their communities.

Marty Bonick, President & CEO – Ardent Health Services

Roxanna Gapstur, President & CEO – WellSpan Health

Robert Garrett, CEO – Hackensack Meridian Health

Samuel Hazen, CEO – HCA Healthcare

Tim Hingtgen, CEO – Community Health Systems

Dennis Pullin, President & CEO – Virtua Health

Michael Slubowski, President & CEO – Trinity Health

Saum Sutaria, M.D., CEO – Tenet Healthcare

How are you and your teams making a difference? Have you utilized a HealthTrust solution to achieve successful outcomes? Tell us by March 31 with a nomination to our annual Member Recognition Awards. Recipients will be celebrated at the 2024 HTU Conference in Orlando, Florida, and featured in the Q4 edition of The Source.

Ed Jones
President/CEO, HealthTrust Performance Group
Publisher, The Source magazine