Worth a Mention: From the Desk of the CEO

I am excited to share that HealthTrust recently earned industry recognition related to two areas of the business: Medical Device Management (MDM) and HealthTrust Advisory Services.

Ed Jones

For the first time, two of our service lines were named recipients of Modern Healthcare’s 2024 Best in Business Awards: MDM and Advisory Services.

MDM was recognized in the “Data Analytics” category for its SurgIntel Analytics platform which transforms how healthcare organizations manage medical device costs and utilization.

In the category of “Consulting, Healthcare Management,” Advisory Services was recognized for its tailored, data-driven strategies that utilize our operator’s advantage to deliver measurable improvements and drive better outcomes.

Join me in congratulating the teams and leaders who serve our members in these capacities.

Leadership Changes

At the close of the first quarter, David Osborn will be retiring as the SVP of Sales & Account Management. With David’s announcement, Rich Philbrick transitioned to the GPO at the start of 2025 as SVP of Strategic Accounts & Performance Solutions. In addition to Sales & Account Management, Rich will oversee the teams responsible for Medical Device Management, Clinical Data Solutions and our team of advisors who offer performance improvement solutions to HealthTrust members and other outsourced clients.

Survey Says

In the third quarter of each year, HealthTrust solicits feedback from members through a satisfaction survey that measures the foundational aspects of our relationship.

Leadership and their respective teams use these results to focus on opportunities for improvement and to benchmark member satisfaction year over year.

This survey yielded a tremendous 48% increase in our response rate over 2023. Thank you to those of you who took the time to complete the survey. I’m pleased to report that 88% of participating members believe that HealthTrust provides superior value in the marketplace. Other top areas of satisfaction include communication and staff support, an impressive Implementation team, and transparency and trust.

In addition, members expressed high levels of satisfaction with the quality of products and services in the portfolio (as well as pricing and coverage); leadership and culture; aligned decision-making; and the support received through our Member Support, Account Management and Strategic Sourcing teams.

I’d like to close with a write-in comment from the survey which I found particularly meaningful: “HealthTrust is like having a partner in your corner to back you up. Having set pricing that has been negotiated and analyzed is very convenient. They provide many suppliers I did not realize I could use or were available until I discovered (them) through this relationship. The communication on issues that could disrupt business is phenomenal.”

On behalf of the entire team, know that we couldn’t be more honored to be your partner in helping you to achieve your organization’s mission. Thank you for your continued trust in us.