"At Your Service" Connections: From the desk of the CMO

One of the areas where members have expressed appreciation in the annual HealthTrust Member Satisfaction Survey is how we connect them to solutions. I am proud of the work of our Clinical Services team in initiating many of those connections.

The team connects members with evidence-based research, physician insights and one another through our clinical request service, the Physician Advisor Network and the HealthTrust Huddle. The team often triages member clinical issues and connects them to knowledge, resources, internal experts and/or other members to help solve for an expressed need. And, during times of supply disruption, the team collaborates with their colleagues in Account Management and Strategic Sourcing to help identify alternative products for impacted member organizations.

Resource Library & Personalized Request Service

While you might have engaged with us during the height of the COVID pandemic to report supply disruption issues or obtain clinical resource documents, we hope you continue to access the new information available within the Knowledge Library (hpginsights.com) anytime throughout the year.

The site’s resources are created primarily by the Clinical Services team, which is made up of clinicians, Physician Advisors and HealthTrust experts in supply chain and value analysis. Additionally, members from our Clinical Advisory Boards and the HealthTrust Huddle online community contribute feedback on a number of categories.

The Library is accessible by all HealthTrust members within any department of a health system. You do not need a PASS account or Member Portal access to leverage this resource.

Don’t see what you are looking for within hpginsights.com? Simply click ‘new request’ at the top of the screen and describe the clinical question or the problem you are trying to solve. A team member will contact you to ask questions or obtain any additional details.

Huddle Up

Are you involved in our member community through huddle.healthtrustpg.com? The HealthTrust Huddle was designed as a collaborative community network for our members to ask questions, share concerns and provide feedback on topics that impact you. The Huddle can be accessed from a laptop, desktop or mobile app, so you can get the information when and how you need it in real time.

In Recent Months

Over the last year, the Clinical Services team provided nearly 300 researched solutions that were made accessible to all members through the Knowledge Library. The team also fielded approx. 150 customer requests and hosted close to 600 member feedback challenges.

The team had the privilege of facilitating a Nursing Workforce 2.0 Summit, including a reverse expo with contracted suppliers, and it conducted six highly-rated Value Analysis Boot Camps for HealthTrust members.

Does your organization have an issue that could benefit from collaboration with colleagues and related experts? Share your thoughts with the HealthTrust Clinical Services team (clinical.services@healthtrustpg.com) today as it considers topics for future summits.

In the meantime, be well.