As we begin a new year in the post-pandemic world, the healthcare industry faces a number of disruptive market forces. The “most” disruptive, as revealed by the Advisory Board in its annual state of the industry presentation, include global stressors, demand volatility, vertical ecosystems and investments in innovation. Authors Mauck and Trebes go on to suggest that, “Today’s market dynamics put healthcare organizations in a position of unusually disproportionate focus on short-term crises and opportunities. Leaders’ strategic choices now will have an outsized impact—positive or negative—on their trajectory toward long-term goals.”
My team looks forward to working with you to explore performance solutions designed to help you effectively navigate today’s challenging market dynamics both now and for the longer term.
Welcome to new & renewing members
In looking back on the past year, I am proud to share that we signed new or renewal agreements with 45 healthcare organizations, including rostering some of those members through longstanding partner alliances with AllSpire and QHR.
Our distinguished membership
Congratulations to the following member organization leaders who were named to Modern Healthcare’s list of the “100 Most Influential People in Healthcare,” in terms of leadership and impact. Individuals honored through this awards and recognition program are chosen by their peers and the publication’s senior editors.
Robert Garrett, CEO – Hackensack Meridian Health
Samuel Hazen, CEO – HCA Healthcare
Tim Hingtgen, CEO – Community Health Systems
Michael Slubowski, President & CEO – Trinity Health
David Strong, President & CEO – Orlando Health
Kate Walsh, President & CEO – Boston Medical Center
Annual survey results
HealthTrust annually solicits member feedback through a 22-question survey, spanning key areas of the business.
The results enable us to identify opportunities for improvement and to benchmark member satisfaction year-over-year.
These results are utilized as part of our strategic and budget planning processes, along with a competitive market assessment, industry research and feedback from member business reviews. Survey findings are analyzed in detail by each department, with action items developed to address areas for improvement.
I’m pleased to report that in the most recent survey—conducted in the third quarter of 2022—we saw a 37% increase in the number of responses over the previous year. Thank you to those of you who took the time to complete the survey and to share your feedback.
Similar to 2021, 85% of participating members believe that HealthTrust provides a superior value in the marketplace relative to other GPOs. Members also expressed high levels of satisfaction with the quality of products and services in the portfolio; the pricing; leadership and culture; contract portfolio coverage; aligned decision-making; and the support received through the Account Management and Strategic Sourcing teams.
I am also pleased to share that in response to member feedback from previous years, we made the following enhancements:
- Continued an investment in technology, with many significant improvements as a direct result of survey feedback.
- Launched a new Member Portal with a dynamic cross-reference tool and an improved contract catalog, replacing CatScan. The portal also includes advanced search functionality, allowing members to easily analyze and find saving opportunities.
- Launched Physician Office MarketPlace and developed a strategic distribution relationship with Medline.
- Released two major Valify technology platform updates.
- Continued expansion of our GPO portfolio to address ambulatory surgery center and long-term care needs into 2023. We also have plans to expand Valify’s purchased services offerings, including new benchmarking capabilities.
Thank you for your partnership with us. Here’s to a productive 2023!
Publisher, The Source magazine